Terms of service

Last updated: 1 October 2026 · Draft for legal review

These terms are an agreement between Involve Digital Pty Ltd ("Involve Digital", "we", "us") and the organisation that signs up for Social Engine ("you"). By creating an account or using the Service you agree to them. If you use the Service through a separate agreement with Involve Digital (for example a managed-service proposal), that agreement prevails where it differs.

1. The Service

Social Engine helps you plan, write, approve, schedule, publish and measure content across the social, search and website channels you connect. Features vary by plan.

2. Your account

• You must give accurate details and keep your sign-in secure.
• You are responsible for everyone you invite into your organisation and the roles you give them.
• You must be authorised to connect each social, analytics, advertising or website account you connect.

3. Your content and approvals

• You own the content you upload and the content the Service generates for you ("Your Content").
• You give us a licence to host, process and publish Your Content only as needed to provide the Service.
• AI-generated drafts can contain mistakes. The Service lets you approve, edit or reject content before it is published, and you choose your workspace's approval settings. You are responsible for content published from your workspace, including making sure claims are accurate and you hold the rights to any material used.

4. Acceptable use

You must not use the Service to:

• break the law or the terms of any connected platform;
• publish content that is misleading, defamatory, infringing, hateful or harmful;
• send spam or automate engagement in ways a platform prohibits;
• probe, overload or bypass the security of the Service.

We may suspend content or accounts that breach this section.

5. Connected platforms

Publishing and reporting depend on the platforms' own APIs and policies, which can change, limit or withdraw access without notice. We are not responsible for a platform's actions, outages or decisions about your account. Your use of each platform remains subject to its terms.

6. Fees

• Self-serve plans are billed in advance through Stripe, monthly or annually, in the currency shown at checkout. Prices exclude taxes such as GST or VAT, which are added where they apply.
• Plans include monthly usage allowances. You can buy add-on packs if you need more.
• Managed services are invoiced under the separate agreement for that engagement.
• You can cancel at any time. Cancellation takes effect at the end of the current billing period, and we do not refund part periods unless the law requires it.

7. Our intellectual property

We own the Service, including its software, templates and documentation. You get a non-exclusive, non-transferable right to use it during your subscription.

8. Confidentiality and privacy

Each party will protect the other's confidential information. Our privacy policy explains how we handle personal information.

9. Availability and changes

We aim to keep the Service available and will try to give notice of planned maintenance. We may change features, but we will not materially reduce the core features of a paid plan during a billing period.

10. Warranties and liability

Nothing in these terms excludes rights you have under the Australian Consumer Law or other laws that cannot be excluded. Otherwise, the Service is provided as is. To the extent the law allows, our total liability is limited to the fees you paid us in the 12 months before the claim, and neither party is liable for indirect or consequential loss.

11. Ending the agreement

You can close your account at any time. We may suspend or end your access if you materially breach these terms and do not fix the breach within 14 days of notice, or immediately if the breach is serious. After closure you can export your data for 30 days, after which it is deleted as described in the privacy policy.

12. General

These terms are governed by the laws of ⟦state to confirm⟧, Australia. Questions: hello@involvedigital.com.